Terms of Use

Last updated: 13 October 2026

These Terms of Use govern your use of OpenLing: the Windows application, the website and related services (together, the “Service”). The Service is provided by [COMPANY LEGAL NAME], registration number [REGISTRATION NUMBER], registered office at [FULL ADDRESS] (“OpenLing”, “we”, “us”).

By buying a licence, creating an account or using the Service, you confirm that you have read and accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. What OpenLing is

OpenLing is an AI voice interpreter for calls made on your computer. During a call:

• your speech is translated and sent to the other person in their language, in a synthetic AI voice (not your own voice), through a virtual microphone (“OpenLing Virtual Cable”);
• the other person’s speech is translated and played in your headphones in your language;
• if you choose, the conversation is shown as text on screen.

To use the Service you need a Windows computer, an internet connection and a call app that lets you choose the microphone (for example Google Meet, Microsoft Teams, Zoom or Discord). We recommend headphones. OpenLing does not run on Mac or mobile devices.

2. Who can use it

You must be at least 18 years old and able to enter into a contract. If you use the Service on behalf of a company, you confirm that you are authorised to accept these Terms on its behalf.

3. Account and licence

• You sign in to the app with the email and password of the account used to buy. You are responsible for keeping your password confidential and for activity under your account.
• Each individual plan covers 1 PC. The licence is personal and may not be resold, sublicensed or shared. You may move it to another PC by deactivating the previous one.
• We grant you a limited, non-exclusive, non-transferable licence to install and use the app while your plan is active, in line with these Terms.

4. Plans and call hours

• Each plan includes a number of call hours per month (for example 5 hours on Essential and 12 hours on Professional). Hours are only counted while OpenLing is on and someone is speaking.
• On Essential, unused hours expire at the end of the month. On Professional, unused hours roll over to the following month, once.
• If you run out, you can buy extra hours at the price shown on the website at the time.
• The Teams plan (3 PCs or more, with shared hours) is offered on request and may have its own terms, set out in a quote or contract.

5. Prices and payment

• Prices are those shown on the website at the time of purchase, in euros. Prices for consumers include VAT. Businesses with a valid VAT ID are invoiced under the applicable VAT rules.
• Payments are processed by Stripe. We do not store your full card details.
• Monthly and yearly subscriptions renew automatically at the end of each period with the same payment method until you cancel.
• We may change our prices. If the price of your subscription changes, we will email you at least 30 days before your next renewal, and you can cancel before the new price applies.

6. Pre-sale

Before launch, OpenLing is sold as a pre-sale, under these rules:

• The pre-sale is the advance purchase of one year of a plan, paid upfront, with the discount shown on the website.
• Access to the app starts on the launch date shown on the website. Until then, you receive an order confirmation by email.
• The early-bird discount applies to the first year only. After that, if you choose to continue, the plan renews at the standard price then in force, with advance notice by email.
• Full refund until launch: you can cancel at any time before the launch date and get 100% of the amount paid back.
• If launch is delayed by more than 30 days beyond the announced date, you can ask for a full refund at any time until access is available. If the launch is cancelled, we will refund everything you paid.
• After launch, the guarantee in section 7 applies.

7. Cancellation, right of withdrawal and refunds

• 14-day money-back guarantee: you can cancel within 14 days of purchase, or of launch for pre-sale orders, and get 100% of the amount paid back. This includes your statutory right of withdrawal as a consumer in the European Union.
• You can turn off renewal at any time from your account, with no fees. Access continues until the end of the period already paid. Outside the guarantee period, the current period is not refunded pro rata, except where the law requires it.
• Refund requests go to [SUPPORT EMAIL]. We refund to the original payment method within 14 days of your request.

8. Acceptable use and your responsibilities

When using OpenLing, you agree to:

• tell the other people on the call that the conversation is being translated by artificial intelligence and that the voice they hear is synthetic, and obtain any consent required by the laws that apply to you and to them;
• use the Service only for lawful purposes and in line with the rules of the call apps you use.

You must not:

• use the Service to deceive, defraud, impersonate anyone, harass, threaten or discriminate;
• record or share conversations without the consent required by law;
• copy, modify, decompile or reverse engineer the app, except where the law expressly allows it;
• get around hour limits, licences or security measures, or resell access to the Service;
• use the Service in a way that harms it or other people.

We may suspend or close accounts that breach these Terms, with notice where possible.

9. Limits of AI translation

• Translation is automatic, done by artificial intelligence, and may contain errors, omissions or delays, including because of audio quality, accents, background noise or the connection.
• OpenLing does not replace a sworn or certified interpreter where one is required by law, such as in courts, notarial acts or proceedings before public authorities.
• Do not rely on OpenLing as the only basis for medical, legal, financial or safety decisions. In critical situations, confirm important information another way.
• You are responsible for what you say on calls and for decisions you take based on the translations.

10. Availability and changes to the Service

The Service depends on the internet and on third-party providers, including AI providers. We work to keep it available but do not guarantee uninterrupted or error-free operation. We may carry out maintenance and updates and change features, supported languages and compatible apps. If a change materially reduces what you paid for, you may cancel and receive a pro rata refund for the unused period.

11. Intellectual property

The app, the website, the OpenLing brand and their content belong to OpenLing or its licensors. These Terms do not transfer any rights in them beyond the licence in section 3. The content of your conversations remains yours.

12. Liability

Nothing in these Terms limits your rights as a consumer under mandatory law, or our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, for failures of third parties (such as internet, AI or call app providers), or for translation errors relied on against the guidance in section 9. Where the law allows liability to be capped, our total liability is limited to the amount you paid in the 12 months before the event.

13. Changes to these Terms

We may update these Terms. The date of the last update appears at the top of this page. We will give at least 30 days’ notice of material changes by email or in the app. If you do not agree, you can cancel before they take effect.

14. Governing law

These Terms are governed by the laws of [COUNTRY OF THE COMPANY]. If you are a consumer living in the European Union, you also keep the protection of the mandatory rules of your country of residence, and you can bring proceedings in the courts of that country.

15. Contact

• Email: [SUPPORT EMAIL]
• Address: [FULL ADDRESS]